DELIVERY

WHERE ARE YOU BASED, AND WHERE ARE YOUR PRODUCTS MADE?

Ophir Beauty is based in the rolling green Appalachian Mountains of West Virginia, USA. We treasure our country, prioritize quality over price, and love supporting fellow American business owners in all of our processes.

Not only are our products artisan-crafted by us here in the USA, but all of our bottles, labels, and boxes are all manufactured here in the USA as well!

WHAT COURIERS DO YOU USE?

We ship via USPS and UPS, depending on which courier best suits the situation.

DO YOU SHIP OVERSEAS?

We are happy to serve our overseas customers. Customers are responsible for all shipping and customs fees for orders sent outside of the Continental US.

CAN I PAY FOR EXPRESS DELIVERY?

Absolutely! If you need your order right away, we have express shipping options available at checkout.

QUALITY

WHERE ARE YOUR PRODUCTS MADE?

Ophir Gold products are proudly artisan-handmade here in the USA.

WHAT DOES OPHIR MEAN BY 'NATURAL' OR 'NATURALLY DERIVED?'

Much of the skincare industry is dominated by fear-mongering, green-washing, and other dubious marketing practices that attempt to pull customers in through fear of "nasty toxic chemicals."

At Ophir Beauty, we reject this form of marketing as disingenuous and lacking integrity. Many naturally occurring substances, such as arsenic and botulinum toxin, are quite deadly... whereas many synthetic substances are completely safe. (In fact, most "natural" sunscreen uses titanium dioxide, which-- though a naturally occurring substance-- has been created in a lab. This is because naturally occurring titanium dioxide is often naturally contaminated with other unsafe substances.)

When we formulate our products at Ophir, we do so with the objective of using ingredients that are as natural and unprocessed as possible, whenever this is the safest and most effective option for our product and our customers.

We are dedicated to the safety and effectiveness of our products first; and usually, natural ingredients are the best candidates for the job. There are times, though, where a natural ingredient would not be the best, safest, or most effective solution-- and in that case, we choose a safe, effective synthetic.

ARE ALL YOUR INGREDIENTS ORGANIC?

No; at Ophir Beauty, we prioritize quality over marketing terms that become meaningless in the context of many ingredients. Many of the highest quality oils and essential oils come from small farms and manufacturers in the countries to which those plants are native, and are usually grown in entirely organic ways, but for whom organic certification is unheard of or out of reach.
We prefer the high quality ingredients from these authentic ethnic sources over the products of larger corporations that go through hoops to obtain organic certifications that may or may not be meaningless.

CARE

HOW DO I STORE MY OPHIR PRODUCTS?

Ophir Products should be stored in a cool, dry place, out of reach of children, and should be used within twelve months of purchase.

SHOULD OPHIR BEAUTY PRODUCTS BE USED BY CHILDREN?

We follow the strictest safety standards regarding the use of essential oils, and therefore we do not recommend the use of any products containing essential oils for children under age 12.

RETURNS

CAN MY ORDER BE RETURNED?

We at Ophir want to ensure that all our customers have a rewarding, luxurious experience with us. If something goes wrong with your order, or you are unsatisfied, please let us know, and we will make it right!

Unopened, unused products with original safety seals intact and untampered with may be returned within 30 days of delivery, for a refund minus actual shipping cost. If you need to make a return, just send us a message and we will walk you through the return instructions.

That being said, returns are expensive and burn through resources-- if you change your mind about a purchase after the fact, we encourage you to consider gifting the product to another woman who may be blessed by it, rather than returning it.